SBC Medical Group Establishes Its Group Purpose: “By medical innovation, contribute to improving the “well-being” of people around the world.”

Tokyo, Japan, 28MAY, 2024-Kindly be informed that SBC Medical Group Holdings (“SBC Medical Group”), which offers regenerative medicine treatment in fields including cosmetic medicine, dentistry, infertility treatment, and plastic surgery nationwide, has established its “Group Purpose” and strengthened its value for future growth.

SBC Medical Group has established a system to provide the best possible medical care under the management philosophy of " Ultimate win-win for All”; it aims to be a medical group that is appreciated by customers, needed by society, and in which staff members can take pride in their work. Additionally, in recent years, it has launched initiatives in the realm of social contribution, such as establishing a scholarship support system for nurses (the first of its kind for a cosmetic medical clinic) and conducting classroom lectures on cosmetic medicine for students at SBC Tokyo Medical University.

Now, SBC Medical Group has redefined its social significance and established the “Group Purpose” of “Contributing to the Improvement of ‘Well-Being’ of People Worldwide through Medical Innovation.” It aims to share this “Group Purpose” with stakeholders both inside and outside the company, and has also strengthened its value to achieve it.

With the advent of the 100-year life era, the demand for cosmetic medicine aimed at anti-aging is increasing on a global scale. With its accumulated technical skills and passion, SBC Medical Group will continue to expand the possibilities of cosmetic medicine to enrich customers’ lives, striving for further growth and the achievement of its “Group Purpose”.

 Corporate Philosophy: "Ultimate win-win for All”

SBC Medical Group’s goal of "Ultimate win-win for All” means three things. One, provide “customers” with added “Code of Conduct” that exceeds the amount they pay for their appreciation. Two, enable “staff” to take pride in their profession and feel enriched from receiving gratitude from costumers. Three, make “society” beneficial by improving the well-being of people worldwide through medical innovation,

Group Purpose: “By medical innovation, contribute to improving the “well-being” of people around the world.”

Since its establishment under the slogan of “Making Cosmetic Medicine More Accessible”, SBC Medical Group has been addressing customer concerns by providing high quality medical services with a focus on safety and security. Through medical innovation, it will continue to contribute to improving the ‘well-being’ of people worldwide by addressing and alleviating every customer’s anxieties, inconveniences, and dissatisfactions.

Innovation to resolve anxiety

Aims to confront all the anxieties surrounding healthcare, from the pain of treatment to issues with treatment costs and insurance. The goal is to create a world where everyone can receive medical care with ease.

Innovation to resolve inconvenience

Strives to solve every inconvenience related to healthcare, including issues of distance and time, through ideas and technology. The goal is to implement healthcare services that are more accessible and friendly to individuals.

Innovation to resolve dissatisfaction

Steadily accumulate improvements to address various dissatisfactions among patients regarding clinics and services.

Code of Conduct

SBC Medical Group has been awarded first place for two consecutive years in the major company division for the Best Motivation Company Awards (sponsored by Link and Motivation, Inc.), which recognizes companies with high levels of mutual understanding and compatibility between the company and its employees, as quantified by the “engagement score”. It will continue to strive for “Realizing the Ultimate Satisfaction of All Three Parties” though the implementation of its “Code of Conduct”.

■Passion

Enjoy challenges

Maintain a relentless focus on ways to make our customers happier and more satisfied while having fun. Enjoy the challenge of doing what is in the best interest of our customers without fear of failure　

Appreciate and celebrate

Express appreciation to customers and colleagues every day. Celebrate colleagues' achievements, and we will become 'a company that appreciates success the most.

■Customer Obsession

Customer first

We will strive to continuously deliver services that provide customers with excellent value and that enhance and contribute to a more positive self-image.

Be a trusted person

Be honest with customers and company staff. Never make excuses, and keep promises. Acquire the skills and knowledge to be a trustworthy professional.

■Think Big

Develop strategies based on goals

Maintain an overarching commitment to medical progress, with a dedication to implement strategies based on sound goals, together with thoughtful and decisive decisions to improve outcomes.

Value teamwork

Achieving big dreams is not attainable alone. Developing the strengths of individuals, support them where needed and celebrate with colleagues when they achieve success.

■Start Small

Focus on every result

Develop a culture that emphasizes the importance of every detail that can lead to greater success such as improved safety, treatment results, financial performance, customer satisfaction, staff turnover, customers’ repeat rate, and referral.

Keep improving

Never be satisfied with the status quo and always seek ways to improve outcomes, continuing the cycle of improvement with a sense of urgency.

■Move Fast

Speed is value

Gather information from many sources, enhance judgment and decision-making skills through new challenges, and continue to implement ideas to complete all tasks as efficiently as possible.

Keep open-mind

Be honest about our limitations. Offer apologies when necessary. Embrace the wisdom of others. When in the presence of successful individuals or teams, seek to emulate them.