Group Purpose
Contributing to the well-being of people around the world through medical innovation
Since its establishment under the slogan of “Making Cosmetic Medicine More Accessible”, SBC Medical Group has been addressing customer concerns by providing high quality medical services with a focus on safety and security. Through medical innovation, it will continue to contribute to improving the "well-being" of people worldwide by addressing and alleviating every customer’s anxieties, inconveniences, and dissatisfactions.
Philosophy
Achieving the "Ultimate Win-Win for All"
SBC Medical Group’s goal of “Ultimate win-win for All” means three things. One, provide “customers” with added “Code of Conduct” that exceeds the amount they pay for their appreciation. Two, enable “staff” to take pride in their profession and feel enriched from receiving gratitude from costumers. Three, make “society” beneficial by improving the well-being of people worldwide through medical innovation
Vision
Becoming the World's Most Trusted Medical Group with the Largest Customer Base
SBC Medical Group Holdings, Inc. will continue to strengthen management support in various medical fields, including aesthetic medicine, and contribute to the broader delivery of sustainable, high-quality medical services. We aim to be “the medical group chosen by the most customers in Japan” by 2035 and “the medical group chosen by the most customers in the world” by 2050. To achieve these goals, we are dedicated to enhancing our business foundation and elevating the value of medical care.
Principle
Behavioral Standards
01.
Customer first
Strive to consistently exceed customer expectations by providing greater value and inspiration than the price they pay.
02.
Value teamwork
Build on individual strengths and support one another's weaknesses, working together to achieve the highest level of customer satisfaction-so every customer feels glad they chose SBC.
03.
Value leadership
Leadership is defined by the scope and depth of one's responsibility. Embrace a bold mission, maintain unwavering motivation, and always stay positive. Take ownership, and become someone who inspires and uplifts those around you.
04.
Earn trust from others
Earn trust by being honest, taking responsibility, and keeping your promises. Build the skills, knowledge, and character to become a true professional.
05.
Enjoy Challenges
Embrace challenges with enthusiasm, without fear of failure, and keep growing for the benefit of our customers.
06.
Keep an open-mind
Be honest about what you don't know, apologize when you're wrong, and accept guidance with humility. Stay open to new ideas, and adopt them when they're good. When others succeed, observe and learn from their approach.
07.
Show appreciation
Express gratitude every day to customers who visit and colleagues who work alongside us.
08.
Celebrate
Foster a culture of celebration by recognizing every colleague's achievement and milestone.
09.
Focus on every result
Be results-focused by understanding and acting on key numbers-from safety and treatment outcomes to satisfaction, repeat visits, and referrals.
10.
Prioritize speed
Work fast and smart-always looking for the most efficient way to get things done.
11.
Keep improving
Break down every task and continuously seek ways to improve and make it better.
12.
Develop strategies based on goals
Start with the goal in mind and work backward to eliminate wasted time and effort.
